Customer Service

Customer Service

NGR machines operate in more than 50 countries at full customer satisfaction. However, in the seldom case of malfunction, our flexible after sales service team reacts capable and quickly.

Service Contacts

During our office hours

Please contact our Service-Hotline:

Service phone:

+43 7233 70107

Service e-mail:


(USA)
(China)
(Malaysia)

Service hours:
MO-DO 07:30 – 12:00, 13:00 – 17:00  (CET)
FR 07:30 – 13:00  (CET)

  • You can also open a service request in NGR Connect.
  • Our customer engineers provide corporate technical assistance at short notice over the product´s whole lifetime.

Outside of official working hours

Please call our service hotline:

Service phone:

+43 664 83 29 054

Service e-mail:

Service hours:
Fri 13:00 – 18:00  (CET)
Sat 08:00 – 15:00  (CET)

Customer Care Center Locations

HQ / Production / Customer Care Center Europe

Next Generation Recyclingmaschinen GmbH

NGR-Office USA

Sales & Customer Care Center America

Next Generation Recycling Machines, Inc.

Sales & Customer Care Center China

Sales & Customer Care Center China

Sales & Customer Care Center China

Taicang Next Generation Recyclingmachines, Co., Ltd.

Asia Office Malaysia

Asia Office Malaysia

Sales & Customer Care Center Asia

NGR Malaysia Sdn Bhd

Customer Service Team

Herbert Andlinger, Head of After Sales Service

Herbert Andlinger

Head of After Sales & Retrofit

Daniel Ossenig

Daniel Ossenig

Head of Installation & Commissioning

Dominik Ganhör, After Sales Service

Dominik Ganhör

Head of Claim Management & Technical Support

David Augeneder

After Sales Service, Technical Support

Ulrike Baumann

Ulrike Baumann

After Sales Service, Spare Parts

Lisa Dobler, After Sales Service

Lisa Buerger

After Sales Service, Spare Parts

Manuel Füreder, After Sales Service

Manuel Füreder

After Sales Service, Technical Support

Manuel Mager

After Sales Service, Technical Support

Mara Mathä

Mara Mathä

After Sales Service, Spare Parts

Thomas Pichler, After Sales Service

Thomas Pichler

After Sales Service, Technical Support, Service Coordinator

Jasmin Pichler, After Sales Service

Jasmin Pichler-Wiesinger

After Sales Service, Spare Parts

Daniel Rechberger

After Sales Service, Technical Support

Paul Spreitzer, After Sales Service

Paul Spreitzer

After Sales Service, Spare Parts, Retrofit

Bianca Winkler, After Sales Service

Bianca Winkler

After Sales Service, Technical Support

Kenneth Boyles

Kenneth Boyles

Service Manager

Sheer Fields

Sheer Fields

Spare Parts Manager

Put us to the test!

Your plastic waste is tomorrow’s raw material.

In our test centers, we will demonstrate to you the performance of NGR recycling machines using your raw materials. We’ll be pleased to show you the benefits in person.

Contact us
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