Customer Service

Customer Service

NGR machines operate in more than 50 countries at full customer satisfaction. However, in the seldom case of malfunction, our flexible after sales service team reacts capable and quickly.

Service Contacts

During our office hours

Please contact our Service-Hotline:

Service phone:

+43 7233 70107

Service e-mail:


(USA)
(China)
(Malaysia)

Service hours:
MO-DO 07:30 – 12:00, 13:00 – 17:00  (CET)
FR 07:30 – 13:00  (CET)

  • You can also open a service request in NGR Connect.
  • Our customer engineers provide corporate technical assistance at short notice over the product´s whole lifetime.

Outside of official working hours

Please call our service hotline:

Service phone:

+43 664 83 29 054

Service e-mail:

Service hours:
Fri 13:00 – 18:00  (CET)
Sat 08:00 – 15:00  (CET)

Customer Care Center Locations

NGR Headquarter Feldkirchen

NGR Headquarter

HQ / Production / Customer Care Center Europe

Next Generation Recyclingmaschinen GmbH

Sales & Customer Care Center China

Sales & Customer Care Center China

Sales & Customer Care Center America

Next Generation Recycling Machines, Inc.

Sales & Customer Care Center China

Sales & Customer Care Center China

Sales & Customer Care Center China

Taicang Next Generation Recyclingmachines, Co., Ltd.

NGR Asia - Regional office

NGR Asia - Regional office

NGR Asia - Regional office

NGR Asia

Customer Service Team

Herbert Andlinger, Head of After Sales Service

Herbert Andlinger

Head of After Sales Service

Daniel Ossenig

Daniel Ossenig

After Sales Service, Technical Support

Thomas Pichler, After Sales Service

Thomas Pichler

After Sales Service, Technical Support

Dominik Ganhör, After Sales Service

Dominik Ganhör

After Sales Service, Technical Support

Manuel Füreder, After Sales Service

Manuel Füreder

After Sales Service, Technical Support

Bianca Winkler, After Sales Service

Bianca Winkler

After Sales Service, Technical Support

Paul Spreitzer, After Sales Service

Paul Spreitzer

After Sales Service, Spare Parts, Service Coordinator

David Leitner, After Sales Service

David Leitner

After Sales Service, Spare Parts, Service Coordinator

Ulrike Baumann

Ulrike Baumann

After Sales Service, Spare Parts

Jasmin Pichler, After Sales Service

Jasmin Pichler-Wiesinger

After Sales Service, Spare Parts

Mara Mathä

Mara Mathä

After Sales Service, Spare Parts

Lisa Dobler, After Sales Service

Lisa Dobler

After Sales Service, Spare Parts

Kenneth Boyles

Kenneth Boyles

Service Manager North and South America

Chao Vang, Spare Parts USA

Chao Vang

Spare Parts - North America

Put us to the test!

Your plastic waste is tomorrow’s raw material.

In our test centers, we will demonstrate to you the performance of NGR recycling machines using your raw materials. We’ll be pleased to show you the benefits in person.

Contact us
PET recycling system P:REACT PET improvement LSP liquid stae polycondensation