Customer Service

Customer Service

NGR machines operate in more than 50 countries at full customer satisfaction. However, in the seldom case of malfunction, our flexible after sales service team reacts capable and quickly.

Service Contacts

During our office hours

Please contact our Service-Hotline:

Service phone:

+43 7233 70107

Service e-mail:


(USA)
(China)
(Malaysia)

Service hours:
MO-DO 07:30 – 12:00, 13:00 – 17:00  (CET)
FR 07:30 – 13:00  (CET)

  • You can also open a service request in NGR Connect.
  • Our customer engineers provide corporate technical assistance at short notice over the product´s whole lifetime.

Outside of official working hours

Please call our service hotline:

Service phone:

+43 664 83 29 054

Service e-mail:

Service hours:
Fri 13:00 – 18:00  (CET)
Sat 08:00 – 15:00  (CET)

Customer Care Center Locations

HQ / Production / Customer Care Center Europe

Next Generation Recyclingmaschinen GmbH

NGR-Office USA

Sales & Customer Care Center America

Next Generation Recycling Machines, Inc.

Sales & Customer Care Center China

Sales & Customer Care Center China

Sales & Customer Care Center China

Taicang Next Generation Recyclingmachines, Co., Ltd.

Asia Office Malaysia

Asia Office Malaysia

Sales & Customer Care Center Asia

NGR Malaysia Sdn Bhd

Put us to the test!

Your plastic waste is tomorrow’s raw material.

In our test centers, we will demonstrate to you the performance of NGR recycling machines using your raw materials. We’ll be pleased to show you the benefits in person.

Contact us
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