Customer Service
NGR machines operate in more than 50 countries at full customer satisfaction. However, in the seldom case of malfunction, our flexible after sales service team reacts capable and quickly.
Service Contacts
During our office hours
Please contact our Service-Hotline:
Service phone:
+43 7233 70107
Service e-mail:
service@ngr-world.com
service.us@ngr-world.com (USA)
service.cn@ngr-world.com (China)
service.my@ngr-world.com (Malaysia)
Service hours:
MO-DO 07:30 – 12:00, 13:00 – 17:00 (CET)
FR 07:30 – 13:00 (CET)
- You can also open a service request in NGR Connect.
- Our customer engineers provide corporate technical assistance at short notice over the product´s whole lifetime.
Outside of official working hours
Please call our service hotline:
Service phone:
+43 664 83 29 054
Service e-mail:
Service hours:
Fri 13:00 – 18:00 (CET)
Sat 08:00 – 15:00 (CET)
Customer Care Center Locations
HQ / Production / Customer Care Center Europe
Next Generation Recyclingmaschinen GmbH
- Gewerbepark 22
4101 Feldkirchen
AUSTRIA - +43 7233 70 107
- +43 7233 70 107 2
- info@ngr-world.com
- www.ngr-world.com
NGR-Office USA
Sales & Customer Care Center America
Next Generation Recycling Machines, Inc.
- 73 Southwoods Parkway, Suite 150
Atlanta, GA 30354
USA - +1 678 720 9861
- info.us@ngr-world.com
- www.ngr-world.com
Sales & Customer Care Center China
Sales & Customer Care Center China
Taicang Next Generation Recyclingmachines, Co., Ltd.
- 15F-1504 Dong Ting Building
319 Middle Zheng He Road
215400 Taicang, China - info.cn@ngr-world.com
- www.ngr-world.com
Asia Office Malaysia
Sales & Customer Care Center Asia
NGR Malaysia Sdn Bhd
- Lot 1901A, Tower 1, Faber Towers,
Jalan Desa Bahagia, Taman Desa
58100 Kuala Lumpur, Malaysia
- +60 (0) 3 7972 1588
- info.my@ngr-world.com
- www.ngr-world.com
Customer Service Team
Herbert Andlinger
Head of After Sales & Retrofit
Daniel Ossenig
Head of Installation & Commissioning
Dominik Ganhör
Head of Claim Management & Technical Support
Manuel Füreder
After Sales Service, Technical Support
Christine Haidinger
After Sales Service, Spare Parts
Julia Oberleitner
After Sales Service, Spare Parts
Jasmin Pichler-Wiesinger
After Sales Service, Spare Parts
Daniel Rechberger
After Sales Service, Technical Support
Paul Spreitzer
After Sales Service, Spare Parts, Retrofit
Bianca Winkler
After Sales Service, Technical Support
